Privacy Policy – Carroll Consulting

Last updated: 20/01/2026

Carroll Consulting (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, services, or engaging with us, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Business name

  • Business website

  • Billing and payment details

  • Information provided through enquiry forms, onboarding questionnaires, or bookings

  • Communication records (emails, messages, feedback)

We only collect personal information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We collect personal information when you:

  • Enquire about our services

  • Purchase a product or service

  • Complete a form, questionnaire, or booking

  • Subscribe to our email list or download a free resource

  • Communicate with us via email, social media, or our website

3. How We Use Your Personal Information

We use your personal information to:

  • Provide and deliver our services and digital products

  • Communicate with you about your enquiry, project, or purchase

  • Manage client onboarding, service delivery, and offboarding

  • Send relevant marketing, educational content, or updates (you can unsubscribe at any time)

  • Improve our services and customer experience

  • Meet legal, accounting, or regulatory obligations

4. Disclosure of Personal Information

We may share your personal information with trusted third-party service providers where necessary to operate our business, including:

  • Payment processors

  • Email marketing platforms

  • Client relationship management (CRM) systems

  • Scheduling and form software

  • Accounting and bookkeeping providers

We only share information required for these services and take reasonable steps to ensure these providers handle your data securely.

We do not sell or rent your personal information to third parties.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically using secure systems and cloud-based platforms. While we take security seriously, no data transmission over the internet can be guaranteed as 100% secure.

6. Accessing and Correcting Your Information

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below.

7. Marketing Communications

If you subscribe to our email list, we may send you marketing or educational communications. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand website traffic. This may include anonymous data such as pages visited, time on site, and browser type.

You can disable cookies through your browser settings if you prefer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated “Last updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Carroll Consulting
Email: sarah@carrollconsultingco.com
Website: www.carrollconsultingco.com